We are using PRPC 7.1.7 and we are facing some issues with Help menu. When we click on the Pega 7 help menu, it loads the Help screen, but no content in it. The other links under the same menu, such as Pega Support, APIs, What's New, Pega Discovery Network etc. works fine and loads proper content when clicked. I am attaching screenshots to explain what's happening as well. Also, when we try to load help externally through the URL mentioned here: System->Settings->URLs, it loads What's new in PRPC 7.1.6 content, not sure if that's expected either, can anyone please help?
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Please check the "Dynamic System Setting" : 'ProComHelpURI' is setup correctly.
Here's a screenshot (from 7.1.8 - but it should be the same for 7.1.7) from my system on how to locate this setting.
EDIT: I just checked my system - and the "System | Settings | URLs | Online Help URL" is just an alternative method of specifying the same Dynamic System Setting - so probably (but check it anyway, just in case) this is OK.
From your screenshot, we can see you are using Internet Explorer:
Can you also try this using Chrome and Firefox - just to see if there is a difference here ?
Additionally: what version of IE are you using here ?
On my IE9 this option is enabled by:
Internet Options | Advanced | Browsing | Display a notification about every script error (you need to enable this please).
EDIT #2: Are you connecting your Browser directly to the PRPC URL here - or do you have a Load Balancer and/or a Proxy Server in-between your browser and PRPC ? (Just thinking: if you connect via a Load Balancer, and there the 'real' PRPC URL is Firewalled-off from your browser - then probably your help URL should match the host/port of the Load Balancer, rather than the 'real' PRPC host/port?)
This issue has occurred a few times on my installations. Have a look at your application server and look into the contents of prhelp.war to verify if the contents has been extracted correctly. If not, you can extract the contents manually. In Websphere, the path to the deployed prhelp application is as following:
%IBM_HOME%\profiles\%your_profile%\installedApps\%your_node%\prhelp_war.ear\prhelp.war. The directory should contains the below file contents: