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SaiKrishnaR2723 Member since 2020 1 post
Anthem Inc
Posted: 6 months ago
Last activity: 6 months 1 week ago

PRRuntime Exception

Hi,

We are seeing PRRuntime Exception in production environment.

Rule: doUIAction, Class: @BASECLASS, Code: PRRuntime

Here is my analysis

As per my analysis from logs, null is being passed for one of the UI elements in PyActionLabelDisplaySection(PyCaseHeader section of call and authorization search cases) which could be the reason for PRRunTime exception.

Here is log file:

2020-03-03 00:27:39,049 GMT*8*EXCP0001*0*0*va22pwppeg308_csx3p*NA*NA*HLBBTDS0C1SGQ9ES1ZUJ67IRC5BOG51OA*AXXXX*XXX-FW-CSFW-Work*XXXCSNCCSuper:00.00.00*XXX*N*115*HLBBTDS0C1SGQ9ES1ZUJ67IRC5BOG51OA*5385*https-jsse-nio2-30.96.13.11-8037-exec-41*TABTHREAD1*com.pega.pegarules.session.internal.mgmt.StreamBuilderTools*gbdcompass.corp.agp.ads|30.96.252.62*Activity=@baseclass.doUIAction*Rule-Obj-Activity:doUIAction*@BASECLASS PXCALLRETRIEVEREPORTDATA #20160923T103644.931 GMT Step: 6 Circum: 0*22****NA*NA*XXX-CS-NCC-Work-AuthorizationSearch*pyWorkPage*XXX-CS-NCC-Work-AuthorizationSearch*pyWorkPage*appendStream Rule-HTML-Section:pyActionLabelDisplaySection;appendStream Rule-HTML-Section:pyCaseHeader;appendStream Rule-HTML-Section:CaseActionArea;getStream Rule-HTML-Section:CPMPerformIncludes;getStream Rule-HTML-Harness:Perform;7 additional frames in stack;*NA*[MSG][Problem appending stream null][STACK][com.pega.pegarules.pub.PRRuntimeException: Section 'pyActionLabelDisplaySection' execution error on page 'pyWorkPage' of class 'XXX-CS-NCC-Work-AuthorizationSearch'. : null<CR><CR> at com.pegarules.generated.html_section.ra_stream_pyactionlabeldisplaysect

Pega Platform 7.3.1 Low-Code App Development Healthcare and Life Sciences
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