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Vimal Soni Member since 2016 11 posts
Zensar Technologies
Posted: 2 years ago
Last activity: 2 years ago
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Pull assignment from operator's worklist when he/she is absent

We have a requirement where a proxy user should pull case(assignment) which is assigned to an operator who is on leave.

How to achieve this?

***Edited by Moderator Marissa to update platform capability tags****

Conversational Channels Case Management
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