Question

3
Replies
733
Views
Close popover
Vimal Soni (Vimal Soni)
Zensar Technologies
Software Engineer
Zensar Technologies
IN
Vimal Soni Member since 2016 11 posts
Zensar Technologies
Posted: October 26, 2018
Last activity: November 12, 2018
Closed
Solved

Pull assignment from operator's worklist when he/she is absent

We have a requirement where a proxy user should pull case(assignment) which is assigned to an operator who is on leave.

How to achieve this?

***Edited by Moderator Marissa to update platform capability tags****

Conversational Channels Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.