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 Vimal Soni (Vimal Soni)
Zensar Technologies
Software Engineer
Zensar Technologies
IN
Vimal Soni Member since 2016 11 posts
Zensar Technologies
Posted: October 26, 2018
Last activity: November 12, 2018
Posted: 26 Oct 2018 11:41 EDT
Last activity: 12 Nov 2018 23:52 EST
Closed
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Pull assignment from operator's worklist when he/she is absent

We have a requirement where a proxy user should pull case(assignment) which is assigned to an operator who is on leave.

How to achieve this?

***Edited by Moderator Marissa to update platform capability tags****

Conversational Channels Case Management
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Posted: 2 years ago
Posted: 29 Oct 2018 2:46 EDT
Vimal Soni (Vimal Soni)
Zensar Technologies
Software Engineer
Zensar Technologies
IN

Thanks for the reply but I do not think this is what I am looking for.


Requirement is as follows:


- Several assignments lie in an operator's worklist.


- Operator goes on leave without transferring assignments


- Other operator should be able to pull those assignments in its worklist.

Accepted Solution

Posted: 2 years ago
Posted: 29 Oct 2018 12:20 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi Vimal


You can try with Transfer assignment.


You you can have an option to display operators on leave. Once selected the cases in his worklist are displayed. 


Current user can select the cases and transfer to there worklist. There is a Pega OOTB funtionality for Transfer Work , you can explore that.


 


Regards


Bhavya