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Zensar Technologies
Posted: October 26, 2018
Last activity: November 12, 2018
Closed
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Pull assignment from operator's worklist when he/she is absent
We have a requirement where a proxy user should pull case(assignment) which is assigned to an operator who is on leave.
How to achieve this?
***Edited by Moderator Marissa to update platform capability tags****
Please find the below link might help you
https://community1.pega.com/community/product-support/question/assignment-wait-current-operators-worklist