we Push Cases in our application using Skills to workbaskets. Only Operators with skill are able to pull the cases when use "Get Next Work".
But when users pull cases from Search field or opens Workbasket and selects a case from the workbasket they are able to work on it. In both these senarios does skills have any effect? In other words Does skills has any effect while picking up a case by search or by using "By WorkBasket"? Can anyone please let us know.
***Updated by moderator: Lochan to add Categories***