Question1Replies75Views×Close popoverJake Matta (User_Jake) Cisco Systems IT Analyst Cisco Systems US View Profile User_Jake Member since 2016 3 posts Cisco Systems Posted: August 24, 2018Last activity: August 28, 2018Posted: 24 Aug 2018 17:17 EDTLast activity: 28 Aug 2018 5:31 EDT Closed Pulse: Communication with Unassigned WorkgroupsHello!In Pulse, we would like agents from one workgroup to be able to ask questions of subject matter experts who don't share that same workgroup.Is it possible for a user to tag/mention a workgroup when s/he does not belong to said workgroup?Thank you!***Edited by Moderator Marissa to update platform capability tags**** Pega Customer Service Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoPosted: 28 Aug 2018 5:31 EDT×Close popoverMarc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer PEG FR View ProfileMarcLasserre_GCS PEGA replied to User_JakeHello, Yes I believe it should be possible. Have you tried doing it?