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User_Jake Member since 2016 3 posts
Cisco Systems
Posted: 2 years ago
Last activity: 2 years 1 month ago
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Pulse: Communication with Unassigned Workgroups

Hello!

In Pulse, we would like agents from one workgroup to be able to ask questions of subject matter experts who don't share that same workgroup.

Is it possible for a user to tag/mention a workgroup when s/he does not belong to said workgroup?

Thank you!

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels Case Management
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