Question1Replies69Views User_Jake Member since 2016 3 posts Cisco Systems Posted: 2 years agoLast activity: 2 years 1 month ago Closed Pulse: Communication with Unassigned WorkgroupsHello!In Pulse, we would like agents from one workgroup to be able to ask questions of subject matter experts who don't share that same workgroup.Is it possible for a user to tag/mention a workgroup when s/he does not belong to said workgroup?Thank you!***Edited by Moderator Marissa to update platform capability tags**** Pega Customer Service Conversational Channels Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoMarcLasserre_GCS PEGA replied to User_JakeHello, Yes I believe it should be possible. Have you tried doing it?