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MichaelK2180 Member since 2015 1 post
Scotiabank
Posted: April 1, 2016
Last activity: August 10, 2017
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Purpose of routing using ToSkilledWorkbasket?

My goal was to create workbaskets where the view of the workbasket is filtered by the Skills of the Operator. In previous posts (Pulling a case from workbasket uses skills?) it was identified that this did not work using simply ToSkilledWorkbasket without some additional parameters.

What is the purpose then of routing assignments using "ToSkilledWorkbasket"? Is it used just for the Get Next rules?

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Message was edited by: Lochan to add Category

Case Management User Interface
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