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Scotiabank
CA
Posted: April 1, 2016
Last activity: August 10, 2017
Last activity: 10 Aug 2017 14:34 EDT
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Purpose of routing using ToSkilledWorkbasket?
My goal was to create workbaskets where the view of the workbasket is filtered by the Skills of the Operator. In previous posts (
) it was identified that this did not work using simply ToSkilledWorkbasket without some additional parameters.What is the purpose then of routing assignments using "ToSkilledWorkbasket"? Is it used just for the Get Next rules?
Message was edited by: Lochan to add Category