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Chandramouli Kommavarapu (Chandramouli)
Coforge DPA
Technology Specialist
Coforge DPA
Chandramouli Member since 2014 2 posts
Coforge DPA
Posted: June 15, 2018
Last activity: December 28, 2018

Push Notifications not working in Pega Marketing portal

Push Notification is a OOTB functionality in Pega MKT framework. We are trying to send Push Token from Pega Marketing portal. we configured App details and Google GCM details and tried to send a Push notification to Android mobile App. Our attempts are always ended up with an error message : "MismatchSenderId".

Is there any DSS configuration or .jar installation required on top of Pega MKT Framework.?

Steps to Reproduce:
Go to Pega Marketing portal --> Configuration--> settings--> Channels--> Push Notifications.
Add a "New" application details and variant information. Select "Actions" of Variant then click on "Test". a popup will come with Push Token. click on Test. expected is to get Success message. But we are getting "MismatchSenderId".
Error Message:
user getting "MismatchSenderId" error message
We checked the same Google Key & Sender ID details with "OneSignal"(Third party tool to send push notifications), those are working fine and we are able to send push notifications to android mobile app. But the same are not working in Pega Marketing Portal.
***Edited by Moderator Marissa to update platform capability tags***
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