Question
pxCommitDateTime and pxUpdateDateTime differs by 4 hours
Hi All,
We are having an issue where the pxUpdateDateTIme and pxCommitDateTime values are not matching.
Scenario-
Case raised at 11:39 AM. Case resolved completed at 11:44 AM.
pxUpdateDateTime is 20200822T154438.672 GMT is in line with the time when the case was resolved i.e 11:44 AM Eastern time.
Whereas the pxCommitDateTime is 20200822T194413.677 GMT which is in the future at the time case was resolved. 19:44 GMT translates to 3:44 PM Eastern which is in the future when compared with the time case being resolved.
Any ideas will be appreciated.
Regards
Bidyun
Are the database server and application servers configured to use the same time zone?
https://community.pega.com/support/support-articles/records-final-four-hours-are-missing-bix-extracts