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Satyanarayana Reddy (SatyanarayanaR8981)
HCL Pvt Limited

HCL Pvt Limited
IN
SatyanarayanaR8981 Member since 2014 9 posts
HCL Pvt Limited
Posted: December 6, 2020
Last activity: December 7, 2020

pxCoveredCountOpen not updating properly when Child case closed

We have 2 scenarioes :

1.Login as administrator user and created the case and child case, now resolved the child case.In this case pxCoveredCountOpen property on "pyWorkCover" page not updating as "0" .Because of this problem my parent case not resolving after resolved the child cases also.

 

2.Login as user and create the case and child case, route to particular operator . Now another user open the assignment and resolved the child cases . In this case my parent case also resolving after resolved the child cases.

 

But it's not happened when ever I tried with administrator operator (Both case creation and resolving).

 

Any suggestions pls.

Pega Platform 8.3 Case Management Financial Services Business Architect