Question 3 Replies 65 Views × Close popover Engincan Yildiz (EngincanY) Tekfen Holding Software Senior Specialist Tekfen Holding TR View Profile Send Message EngincanY Member since 2018 73 posts Tekfen Holding Posted: April 26, 2019 Last activity: May 20, 2019 Posted: 26 Apr 2019 4:27 EDT Last activity: 20 May 2019 10:19 EDT Closed Solved pxCreateAndManageWorkFromEmail fails while trying to implement email approval Hi, In order to use email approval utility, I have followed the steps described this link: https://community.pega.com/sites/default/files/help_v722/concepts/casemanagement/cm-enabling-case-creation-approval-email-tsk.htm I can receive approval email and send the response. Then while I am tracing the email listener, I see this error; Unable to open an instance using the given inputs: pxObjClass = "RULE-OBJ-FLOW", pyClassName = "**-**-**-Work-**", pyFlowType = "" Anybody can help me with that issue ? Platform: 7.4 ***Edited by Moderator: Pallavi to update platform capability tags*** Case Management Data Integration × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 20 May 2019 5:51 EDT × Close popover Bharath Kakaraparthi (BharathKakaraparthi) PEGA Associate Architect Pegasystems Inc. IN View Profile Send Message BharathKakaraparthi PEGA replied to EngincanY what is the flowType param configured in the listener. Accepted Solution Posted: 1 year ago Posted: 20 May 2019 6:26 EDT × Close popover Engincan Yildiz (EngincanY) Tekfen Holding Software Senior Specialist Tekfen Holding TR View Profile Send Message EngincanY Tekfen Holding replied to BharathKakaraparthi Thank you but actually I solved my problem. Although I can't clearly remember how I did, it might be changing service method or clearing parameters sent to pyCreateAndManageWorkFromEmail cause I don't need to create new item, just need tp update it. Posted: 1 year ago Posted: 20 May 2019 10:19 EDT × Close popover Lochana Durgada Vijayakumar (Lochan_DV) MOD Lead Technical Documentation Specialist Pegasystems Inc. IN View Profile Send Message Lochan_DV MOD replied to EngincanY Thank you for the update! We have marked your post as Answered.