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Brahmesh@ Member since 2013 146 posts
Capgemini
Posted: 3 years ago
Last activity: 3 years 9 months ago
Closed

pxFlow is not getting updated with SLA details after task is transferred .

we are resetting the SLA on transferring the task, The newAssignPage and assign table gets updated with SLA details but still pxFlow page is holding the old SLA values, Hence updated SLA details are not displaying in n case content details section.

>> Reassign activity :- Step#15 :updating pxFlow page but not SLA details even though Reset SLA flag is true.

>> CaseContent Page is being generated based on pxFlow details but pxFlow details are not getting updated with SLA details during reassign.

Seems it’s product bug . Can you please confirm on this or suggest the work around to this.

 

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