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DatThanhDiep Member since 2016 15 posts
CIBC
Posted: June 17, 2018
Last activity: June 25, 2018
Closed

pxFlow(pzInternalCaseFlow) is missing

Hi All,

When cases are opened, the pyWorkPage.pxFlow(pzInternalCaseFlow) is populated. I have a case which does not have that flow any more. I somehow open its internal assignment (assign-internal) and completes the assignment. In the other cases, I do the same thing, but whenever I refresh/reopen the case, the flow gets populated again.

Could someone explain why it happens and how I can fix that case? I am using Pega 7.2.1.

Update 1: When I manually call "Obj-Open-By-Handle" that case, the pxFlow(pzInternalCaseFlow) does not appear. On the other hand, the normal cases always have that flow. Do you think the root cause is from the background process? Are there any flags that mark the process to skip populating that flow?

Thanks,

Dat

***Updated by moderator: Lochan to update platform capability***

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