Question

4
Replies
1774
Views
Dat Thanh Diep (DatThanhDiep)
CIBC

CIBC
CA
DatThanhDiep Member since 2016 16 posts
CIBC
Posted: June 17, 2018
Last activity: June 25, 2018
Posted: 17 Jun 2018 0:14 EDT
Last activity: 25 Jun 2018 1:16 EDT
Closed

pxFlow(pzInternalCaseFlow) is missing

Hi All,

When cases are opened, the pyWorkPage.pxFlow(pzInternalCaseFlow) is populated. I have a case which does not have that flow any more. I somehow open its internal assignment (assign-internal) and completes the assignment. In the other cases, I do the same thing, but whenever I refresh/reopen the case, the flow gets populated again.

Could someone explain why it happens and how I can fix that case? I am using Pega 7.2.1.

Update 1: When I manually call "Obj-Open-By-Handle" that case, the pxFlow(pzInternalCaseFlow) does not appear. On the other hand, the normal cases always have that flow. Do you think the root cause is from the background process? Are there any flags that mark the process to skip populating that flow?

Thanks,

Dat

***Updated by moderator: Lochan to update platform capability***

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.