@KarthikGangisetty can you provide more details? What do you mean by not considering the whole conversation history? If there are n conversations in email case, OOTB outgoing reply composes email with nth, n-1th and 1st reply. If you are on latest versions of Pega platform, this can be changed.
Posted: 1 year ago
Posted: 28 Apr 2021 2:32 EDT
Vikas Raidhan (VikasRaidhan)
Senior Manager, Software Engineering, Customer Service Digital