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Chakri Payyavula (ChakriP8)
Accenture

Accenture
US
ChakriP8 Member since 2014 62 posts
Accenture
Posted: March 5, 2019
Last activity: April 5, 2019
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pxTransferAssignment for Routing to WorkList or WorkBasket

I have a requirement to transfer a CASE i.e. a specific WO from an Operator who has left the Organization (but was working actively on the Case) to another operator or route it to the original WorkBasket from where the operator got it from. After going through this forum, (https://community1.pega.com/community/pega-support/question/pull-assignment-operators-worklist-when-heshe-absent) I am trying to use the OOTB pxTransferAssignment. The documentation is not very good for this Activity.

Can someone please 'SHOW' me how to call this?

Will the 'state' of the WO be preserved once the WO is rerouted/returned?

What happens to the WO SLAs?

Low-Code App Development Case Management
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