Question3Replies3051Views×Close popoverChakri Payyavula (ChakriP8) Accenture Accenture US View Profile ChakriP8 Member since 2014 62 posts Accenture Posted: March 5, 2019Last activity: April 5, 2019Posted: 5 Mar 2019 11:26 ESTLast activity: 5 Apr 2019 14:37 EDT Closed pxTransferAssignment for Routing to WorkList or WorkBasketI have a requirement to transfer a CASE i.e. a specific WO from an Operator who has left the Organization (but was working actively on the Case) to another operator or route it to the original WorkBasket from where the operator got it from. After going through this forum, (https://community1.pega.com/community/pega-support/question/pull-assignment-operators-worklist-when-heshe-absent) I am trying to use the OOTB pxTransferAssignment. The documentation is not very good for this Activity. Can someone please 'SHOW' me how to call this?Will the 'state' of the WO be preserved once the WO is rerouted/returned?What happens to the WO SLAs? Low-Code App Development Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 5 Mar 2019 12:00 EST×Close popoverTapeshvar Arunkumar (IceDragon) Commonwealth Bank of Australia Tapeshvar Arunkumar Commonwealth Bank of Australia IN View ProfileIceDragon Commonwealth Bank of Australia replied to ChakriP8You can use the Reassign activity to do so. Activity: Reassigns to an operator's worklist. CL: Work- ID:Reassign RS:Pega-ProcessEngine Once you identify an operator is not available, you can use this activity to assign to the WL of the required operator. The SLA depends on assignment and not operator, correct me if I am wrong. Posted: 1 year agoPosted: 5 Mar 2019 12:07 EST×Close popoverTapeshvar Arunkumar (IceDragon) Commonwealth Bank of Australia Tapeshvar Arunkumar Commonwealth Bank of Australia IN View ProfileIceDragon Commonwealth Bank of Australia replied to ChakriP8Or use pyTransferAssignmentWrapperWithParam which again calls the pxTransferAssignment, but allows you to customize the activity or use the param if required. Posted: 1 year agoPosted: 5 Apr 2019 14:37 EDT×Close popoverAvi Reddy (AviR8679) Bank Of America Bank Of America US View ProfileAviR8679 Bank Of America replied to ChakriP8Hi Chakri, We had a similar requirement to route work from expired and/or non relevant users to some one else's worklist and/or other work baskets using a custom UI. Take a look and see if this helps your case.