Question 1 Replies 22 Views × Close popover Bob Reawaruw (BobReawaruw) Atos PEGA Architect Atos NL View Profile Send Message BobReawaruw Member since 2018 54 posts Atos Posted: December 6, 2019 Last activity: December 6, 2019 Posted: 6 Dec 2019 9:28 EST Last activity: 6 Dec 2019 11:32 EST Closed pyCaseWorker does not show Correspondence attachement Issue: Using the mail shape, an email I generated and it is attached to the case. The attached content is not visible in Case Worker portal, it is visible in Case Manager portal. Access group of logged in operator is Administrators, security/privilege settings are still OOTB. Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 6 Dec 2019 11:04 EST × Close popover Geeda Ilango (GeedA) PEGA Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message GeedA PEGA replied to BobReawaruw Hi, I have created a sample usecase with "SendEmail" smart shape in 8.1.6 and I could see the email attachments in both Case Worker and Case Manager portal. Could you please let me know the Pega platform version that your are using and the Available roles configured for the operator ID? Thanks, Geeda.