Question1Replies21Views×Close popoverBob Reawaruw (BobReawaruw) Atos PEGA Architect Atos NL View Profile BobReawaruw Member since 2018 51 posts Atos Posted: December 6, 2019Last activity: December 6, 2019Posted: 6 Dec 2019 9:28 ESTLast activity: 6 Dec 2019 11:32 EST Closed pyCaseWorker does not show Correspondence attachementIssue:Using the mail shape, an email I generated and it is attached to the case.The attached content is not visible in Case Worker portal, it is visible in Case Manager portal.Access group of logged in operator is Administrators, security/privilege settings are still OOTB. Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 6 Dec 2019 11:04 EST×Close popoverGeeda Ilango (GeedA) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileGeedA PEGA replied to BobReawaruwHi, I have created a sample usecase with "SendEmail" smart shape in 8.1.6 and I could see the email attachments in both Case Worker and Case Manager portal. Could you please let me know the Pega platform version that your are using and the Available roles configured for the operator ID? Thanks, Geeda.