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Cognizant Technology Solutions
Posted: June 23, 2020
Last activity: June 23, 2020
pyDefault Case Type is getting updated after adding SLA in the case type
Once in the Goal & deadline table of the case type, consider goal and deadline is checked below rules are getting created -
pyCaseTypeDefault SLA - newly created with the configuration
pyDefault data transform containing the pySLAName as pyCaseTypeDefault
pyDefault Case Type
But not sure what change is happening in the case type rule. an anyone please let me know?
***Edited by Moderator: Pallavi to update platform capability tags***