Posted: 8 Aug 2016 8:43 EDT Last activity: 2 Sep 2016 0:39 EDT
.pyStatusWork is being reset by Work-.UpdateStatus Activity (forward chaining) !!!
I am setting the status (.pyStatusWork) at one of my connectors as 'Resolved-Duplicate'. But after its been set, a forward chaining happens and Work-.UpdateStatus Activity is called and the status of the case is being reset to 'New' with a warning as below. Can someone please tell me the reason of the status being reset ?
" pyStatusWork is being altered on a resolved work object "
***Updated by moderator: Lochan to add Categories***
Maybe a Ticket ? Ususally when you set a "Resolve" like status, Tickets are called as well. So maybe on your configuration the Ticket is triggering a process doing an unexpected update of pyStatusWork.