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GOURI_SHANKAR_K Member since 2011 10 posts
de Volksbank
Posted: 1 year ago
Last activity: 1 year ago
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pzinskey not generated

Hello All, I am facing below issue, Steps to reproduce.

a. Create a case type - xyz

b. Create 2 stages eg: A, B

c. in stage A - only one process , in this do only validation and send to stage B if it is passed

d. In stage B - 1st step have a queue for processor - use standard queue processor with lock on primary page option.

Issue: Create a case - with validation pass, so that it will go to stage B.

It fails here with PZINSKEY is null on primary page,

Observation: PZINSKEY is not generated when Stage B is reached, as Stage A only has automated steps(No user actions or assignments)

Do you know how to resolve this with same business case.

Regards

Gouri Shankar K

Case Management
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