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SushmaC7 Member since 2017 3 posts
Optum
Posted: 7 months ago
Last activity: 7 months 3 weeks ago

pzUpdateAndDeleteAssignments moves the case status back to new from Resolved-completed

This issue is happening after upgrade to 8.2.1 .

On resolving the case, 'pxForceCaseClose' activity is triggered which calls the activity 'pzUpdateAndDeleteAssignments'. In this activity, usedWorkPage is copied to a temporary page and status of the work object is set on this temporary page and copied back to usedWorkPage. The usedWorkPage value is retrieved from the function findPageByHandle(instanceHandle).

This function is taking the top level case in hierarchy causing the status getting updated on wrong Page. This issues is occurring very frequently in our system.

Please guide us if there is any fix for this issue.

***Edited by Moderator: Lochan to update platform capability tags***

Pega Platform Case Management Low-Code App Development Upgrades SR Exists
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