pzUpdateAndDeleteAssignments moves the case status back to new from Resolved-completed
This issue is happening after upgrade to 8.2.1 .
On resolving the case, 'pxForceCaseClose' activity is triggered which calls the activity 'pzUpdateAndDeleteAssignments'. In this activity, usedWorkPage is copied to a temporary page and status of the work object is set on this temporary page and copied back to usedWorkPage. The usedWorkPage value is retrieved from the function findPageByHandle(instanceHandle).
This function is taking the top level case in hierarchy causing the status getting updated on wrong Page. This issues is occurring very frequently in our system.
Please guide us if there is any fix for this issue.
***Edited by Moderator: Lochan to update platform capability tags***
Not that I am aware of since it is a final rule. The patch release with the fix is available though. This will help if the page being found is pyTopCaseWork. If you have other pages created by the application with that work object, you would want to remove those to ensure the correct page is found.