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 Lavanya Venkatesan (Lavanya.024)
Hexaware

Hexaware
IN
Lavanya.024 Member since 2016 15 posts
Hexaware
Posted: August 13, 2018
Last activity: August 16, 2018
Posted: 13 Aug 2018 8:40 EDT
Last activity: 16 Aug 2018 8:36 EDT
Closed

Query related to repair Assignment

Hi everyone,

One of the parallel task with in the split join got stuck and it is disappeared for a particular instance. Hence the whole pending task for the instance is not available. Then we find the parallel task in the action tab of the main (paranet instance) and did repair assignment for the particular parallel task.

After the fix the flow become active. Could anyone please tell me what could be the root cause for this scenario?

Enterprise Application Development Dev/Designer Studio Case Management
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Posted: 2 years ago
Posted: 13 Aug 2018 9:14 EDT
Marc Lasserre (MarcLasserre_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
FR

Hello,


Well I would try to replicate with the tracer to find out. Did you identify anything on PegaRULES logs ? 
Posted: 2 years ago
Posted: 13 Aug 2018 11:58 EDT
Raveendra Mothukuri (Raveendra)
Incessant technologies pvt ltd
Technical Lead
Incessant technologies pvt ltd
IN

Could you please check whether a valid operator id is exist while within the assignment where it got stucked.
Posted: 2 years ago
Posted: 14 Aug 2018 3:59 EDT
Lavanya Venkatesan (Lavanya.024)
Hexaware

Hexaware
IN

The operator ID is valid. Problem is parallel task creation is not successful when they are configured in the split join.


Ex. If I wanted to create three parallel task using the split Join , two are successful and other got stuck. The one which stuck is activated by repairing the assignment.


Found in one of the PEGA community discussion that if the data of the instance is not matching with the "Assign-workbasket" data. Assignment mismatch will happen and will be resolved by repairing the assignment. But not sure, this reason is similar to my case.