Question
Hexaware
IN
Last activity: 16 Aug 2018 8:36 EDT
Query related to repair Assignment
Hi everyone,
One of the parallel task with in the split join got stuck and it is disappeared for a particular instance. Hence the whole pending task for the instance is not available. Then we find the parallel task in the action tab of the main (paranet instance) and did repair assignment for the particular parallel task.
After the fix the flow become active. Could anyone please tell me what could be the root cause for this scenario?
Pegasystems Inc.
FR
Hello,
Well I would try to replicate with the tracer to find out. Did you identify anything on PegaRULES logs ?
Hexaware
IN
At that time , i could not find anything in logs. Let me check one more time.
Pegasystems Inc.
FR
Might not be easy to find out, have a try with the tracer
Coforge
IN
Could you please check whether a valid operator id is exist while within the assignment where it got stucked.
Hexaware
IN
The operator ID is valid. Problem is parallel task creation is not successful when they are configured in the split join.
Ex. If I wanted to create three parallel task using the split Join , two are successful and other got stuck. The one which stuck is activated by repairing the assignment.
Found in one of the PEGA community discussion that if the data of the instance is not matching with the "Assign-workbasket" data. Assignment mismatch will happen and will be resolved by repairing the assignment. But not sure, this reason is similar to my case.
incessant
IN
HI,
Below link might help you.
https://community.pega.com/video-library/support-guide-how-repair-broken-assignments