Question
TATA CONSULTANCY SERVICES
IN
Last activity: 7 Feb 2017 9:14 EST
Question about Intent Tasks
Hi,
Implementing Pega Customer Service (7.2) Course >> (LESSON) >> Expose Services with Intent Tasks >> (TOPIC)>> After Completing Categories & Intent Tasks Lesson >> QUIZ.
In the Quiz - First Question :
Intent Tasks are ----------------------
last option : Able to be added to multiple categories.
As per academy lesson - A Single Task can appear in more than one category. Example : A Task : "OpenNew Account" can be in both "Account" Category & in "General" Category.
But when I choose this option and Submit - System says...
Hi,
Implementing Pega Customer Service (7.2) Course >> (LESSON) >> Expose Services with Intent Tasks >> (TOPIC)>> After Completing Categories & Intent Tasks Lesson >> QUIZ.
In the Quiz - First Question :
Intent Tasks are ----------------------
last option : Able to be added to multiple categories.
As per academy lesson - A Single Task can appear in more than one category. Example : A Task : "OpenNew Account" can be in both "Account" Category & in "General" Category.
But when I choose this option and Submit - System says...
Sorry, this is incorrect.
Each Intent Task can only be associated to one category.
Can someone please clarify/explain this.
Thanks
Hari Kumar Alampuru
Accepted Solution
Pegasystems Inc.
US
Hello,
Thank you for your question. The same question was asked in this post and an answer was provided.
Please let me know if you have additional questions.
-Maryrita
Moderator
TATA CONSULTANCY SERVICES
IN
An Intent Task can also only be associated with a single category. If you want a service case to appear in multiple categories you need to create an Intent Task for each.