Question 2 Replies 2598 Views × Close popover Satya Venkata Hari Kumar Alampuru (HARIKUMAR_ALAMPURU) TATA CONSULTANCY SERVICES SYSTEM ENGINEER TATA CONSULTANCY SERVICES US View Profile Send Message HARIKUMAR_ALAMPURU Member since 2011 39 posts TATA CONSULTANCY SERVICES Posted: December 28, 2016 Last activity: February 7, 2017 Posted: 28 Dec 2016 3:24 EST Last activity: 7 Feb 2017 9:14 EST Closed Solved Question about Intent Tasks Hi, Implementing Pega Customer Service (7.2) Course >> (LESSON) >> Expose Services with Intent Tasks >> (TOPIC)>> After Completing Categories & Intent Tasks Lesson >> QUIZ. In the Quiz - First Question : Intent Tasks are ---------------------- last option : Able to be added to multiple categories. As per academy lesson - A Single Task can appear in more than one category. Example : A Task : "OpenNew Account" can be in both "Account" Category & in "General" Category. But when I choose this option and Submit - System says... Sorry, this is incorrect. Each Intent Task can only be associated to one category. Can someone please clarify/explain this. Thanks Hari Kumar Alampuru Pega Academy × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Accepted Solution Posted: 4 years ago Posted: 18 Jan 2017 9:53 EST × Close popover Maryrita Styer (MaryritaStyer) MOD Digital Product Manager, Collaboration Center Pegasystems Inc. US View Profile Send Message MaryritaStyer MOD replied to HARIKUMAR_ALAMPURU Hello, Thank you for your question. The same question was asked in this post and an answer was provided. Please let me know if you have additional questions. -Maryrita Moderator Posted: 4 years ago Posted: 7 Feb 2017 9:14 EST × Close popover Satya Venkata Hari Kumar Alampuru (HARIKUMAR_ALAMPURU) TATA CONSULTANCY SERVICES SYSTEM ENGINEER TATA CONSULTANCY SERVICES US View Profile Send Message HARIKUMAR_ALAMPURU TATA CONSULTANCY SERVICES replied to HARIKUMAR_ALAMPURU https://pdn.pega.com/community/pega-academy/question/wrong-answer-section-expose-services-intent-tasks An Intent Task can also only be associated with a single category. If you want a service case to appear in multiple categories you need to create an Intent Task for each.