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Satya Venkata Hari Kumar Alampuru (HARIKUMAR_ALAMPURU)
TATA CONSULTANCY SERVICES
SYSTEM ENGINEER
TATA CONSULTANCY SERVICES
US
HARIKUMAR_ALAMPURU Member since 2011 39 posts
TATA CONSULTANCY SERVICES
Posted: December 28, 2016
Last activity: February 7, 2017
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Question about Intent Tasks

Hi,

Implementing Pega Customer Service (7.2) Course >> (LESSON) >> Expose Services with Intent Tasks >> (TOPIC)>> After Completing Categories & Intent Tasks Lesson >> QUIZ.

In the Quiz - First Question :

Intent Tasks are ----------------------

last option : Able to be added to multiple categories.

As per academy lesson - A Single Task can appear in more than one category. Example : A Task : "OpenNew Account" can be in both "Account" Category & in "General" Category.

But when I choose this option and Submit - System says...

Sorry, this is incorrect.

Each Intent Task can only be associated to one category.

Can someone please clarify/explain this.

Thanks

Hari Kumar Alampuru

Pega Academy
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