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Jang_RSR Member since 2017 4 posts
Areteans
Posted: 5 months ago
Last activity: 5 months ago

Question on Pega Chat

Hi, 

i have few queries on Pega chat capabilities and i am looking for guidance on below ares with in pega chat

1. I got to know that a manager can ‘listen in’ to an active chat between an agent and a client Without clicking on join the chat. but Only on click of monitor manager can see the whole on going conversation which the agent and client will not be knowing. Looking for reference that helps to understand how it works

2. A client can initiate a chat via different sites, i got to know that is it possible to get the site they have accessed the chat from but i dono how can we get that info.

 

Note: we are using Pega v8.3

Pega Chat 8.1 Conversational Channels Financial Services Lead System Architect
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