Question3Replies44Views PavanK09 Member since 2014 2 posts Wipro Posted: 8 months agoLast activity: 8 months 1 week ago A question on SLAHi,https://community.pega.com/sites/default/files/help_v83/procomhelpmain.htm#rule-/rule-obj-/rule-obj-servicelevel/general.htmIn the above link, it is given that : "Escalation activities are performed in background by a Java thread of the Pega-ProCom agent; these activities cannot include user interaction.". I couldn't understand the highlighted part. Can someone elaborate on the same please ?Regards,Pavan Pega Academy ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 8 months agoMarcLasserre_GCS PEGA replied to PavanK09Hello, Well I guess this is just to insist on the background nature of those activities. You shouldn't be expecting user interactions at this point but mainly automatic processing.I think Posted: 8 months agoBala_Nagendra PEGA replied to PavanK09It means that, whenever you provide an activity in the actions, it executes automatically by Procom agent as soon as it reaches the specified Goal or Deadline time.As the agent runs periodically, we need to perform any manual actions to execute the activity. Posted: 8 months agotiwak1 PEGA replied to PavanK09These are background activities and when they run no user interaction is expected to be performed.