Question 3 Replies 49 Views × Close popover Pavan Kumar Krovvidi (PavanK09) Wipro Wipro IN View Profile Send Message PavanK09 Member since 2014 2 posts Wipro Posted: February 12, 2020 Last activity: February 12, 2020 Posted: 12 Feb 2020 8:09 EST Last activity: 12 Feb 2020 8:56 EST Closed A question on SLA Hi, https://community.pega.com/sites/default/files/help_v83/procomhelpmain.htm#rule-/rule-obj-/rule-obj-servicelevel/general.htm In the above link, it is given that : "Escalation activities are performed in background by a Java thread of the Pega-ProCom agent; these activities cannot include user interaction.". I couldn't understand the highlighted part. Can someone elaborate on the same please ? Regards, Pavan Pega Academy × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 12 Feb 2020 8:18 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to PavanK09 Hello, Well I guess this is just to insist on the background nature of those activities. You shouldn't be expecting user interactions at this point but mainly automatic processing. I think Posted: 1 year ago Posted: 12 Feb 2020 8:46 EST × Close popover Bala Nagendra Babu Devaguptapu (Bala_Nagendra) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message Bala_Nagendra PEGA replied to PavanK09 It means that, whenever you provide an activity in the actions, it executes automatically by Procom agent as soon as it reaches the specified Goal or Deadline time. As the agent runs periodically, we need to perform any manual actions to execute the activity. Posted: 1 year ago Posted: 12 Feb 2020 8:56 EST × Close popover Karunesh Tiwari (tiwak1) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View Profile Send Message tiwak1 PEGA replied to PavanK09 These are background activities and when they run no user interaction is expected to be performed.