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PavanK09 Member since 2014 2 posts
Wipro
Posted: 8 months ago
Last activity: 8 months 1 week ago

A question on SLA

Hi,

https://community.pega.com/sites/default/files/help_v83/procomhelpmain.htm#rule-/rule-obj-/rule-obj-servicelevel/general.htm

In the above link, it is given that : "Escalation activities are performed in background by a Java thread of the Pega-ProCom agent; these activities cannot include user interaction.". 

I couldn't understand the highlighted part. Can someone elaborate on the same please ?

Regards,

Pavan

 

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