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RichardB0818 Member since 2018 2 posts
Rulesware
Posted: 1 year ago
Last activity: 1 year 4 months ago
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Questions regarding campaigns, segments, seed lists, and seed tests

We are building a campaign and want to use a seed test to verify it. We would like to know the answers to these questions:

  1. When an offer flow launched by a running campaign is to send an email to a customer, where does Pega get the email address from by default?
  2. When an offer flow launched by a running campaign is to send an SMS message to a customer, where does Pega get the phone number from by default?
  3. When an offer flow launched by a campaign seed test is to send an email to a customer, where does Pega get the email address from by default?
  4. When an offer flow launched by a campaign seed test is to send an SMS message to a customer, where does Pega get the phone number from by default?
  5. In a seed test where the participating customer are contained in a seed list, is the segment logic executed as well? That is, must a customer in the seed list also satisfy the segment conditions?
  6. If the marketing strategy for a campaign, or one of its offer flows, reads a customer attribute to determine what is to happen, and the attribute is also in a seed list, what value is used during a seed test using the seed list?
  7. Accordingly, is there any need or reason to put anything in a seed list other than a list of customer identifiers?

Thank you for any help you can provide.

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Decision Hub Pega Marketing Low-Code App Development Decision Management
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