Question
questions related to datamodel
1. when we use standard agents and advanced agents?
2. how to assign escalation activity to manager when the sla reached to deadline?
3. can anyone explain about work object locking?
4. what are the sections available in data transform?
***Moderator Edit: Vidyaranjan | Updated Categories***
Hi Suresh,
When a SLA trigger we have a default methods to notify the manager about the case. We have another option,if you want to run an activity on SLA you can.
Thank you.
Accepted Solution
Hi Suresh,
Pega provides two types of locking for the objects.
1. Default Locking 2. Optimistic Locking
Default locking is only one can work on the case. Optimistic locking is many users can work on the same case.
Thank you.
Hi Suresh,
I didn't get your question. How many section means for what you are talking about. Do you need the methods in the data transform or the tabs in the data transform. Let me know.
Thank you.
Hi Suresh,
Lets have a look on this
https://pdn.pega.com/how-agent-queues-work
Thank you.