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Accenture
Posted: February 3, 2017
Last activity: February 17, 2017
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questions related to datamodel
1. when we use standard agents and advanced agents?
2. how to assign escalation activity to manager when the sla reached to deadline?
3. can anyone explain about work object locking?
4. what are the sections available in data transform?
***Moderator Edit: Vidyaranjan | Updated Categories***
Hi Suresh,
Lets have a look on this
https://pdn.pega.com/how-agent-queues-work
Thank you.