Question
Queue-For-Agent method
What is the significance of selecting and not selecting of Deferred option in Queue-For-Agent-Method in detail pls.
Select to defer creation of the queue item until the next Commit method is executed. If not selected, the method creates the queue item immediately and cannot be rolled back.
Have a look on below useful links:
1. How Agent Queue works for three modes, i.e. Legacy, Standard and Advanced -https://pdn.pega.com/how-agent-queues-work 2. How to enter items into an agent queue - https://pdn.pega.com/how-enter-items-agent-queue 3. More details about Queue for Agent Method functionality - https://pdn.pega.com/about-queue-agent-method 4. Lock issue occur when Queue Agent running on Multinodes -https://pdn.pega.com/support-articles/advanced-agent-hitting-lock-collisions-queue-items
Hi, whether the user lock will be expired once the case got commited? And any issue will occur in commit?
Deferred option is to defer creation of the queue item until the next Commit method is executed. If this option is not selected, the Queue-For-Agent-Method method creates the queue item immediately and cannot be rolled back.