Queue item is getting stuck in Now-processing status in pr_sys_queues table.
There is a button on click of which AddNewWork gets called and starts a process flow.5child objects gets instantiated while work object is created.
In the process flow, just after start shape there is a utility in which Queue-For-Agent gets called and changes the status of work object.which is not happening because queue item is stuck in Now-Processing.
Standard agent is being used here which is working fine in 6.2 Pega version but since we are upgrading to Pega 7.1.8, its not working in new version.
Message was edited by: Marissa Rogers - added Category, moved from Mesh Help