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Ganapathy Ganesan (GanapathyG)
Virtusa Corporation

Virtusa Corporation
GanapathyG Member since 2016 9 posts
Virtusa Corporation
Posted: November 2, 2018
Last activity: September 29, 2019

Queue Management in Standard Mode

In this link

It is mentioned for Advanced mode, we need to explicitly enable AQM check box. and for Standard mode, medntioned as " In Standard mode, the agent queue is engaged automatically ". So does that mean we no need to select AQM checkbox for Standard mode..?

For Standard or Advanced mode agent,
1) We first queue to agent using Queue-For-Agent method in an activity.
2) If standard mode, I need to have business logic with Obj-save alone as system going to do commit and rollback and if Advanced mode, I need to have business logic and Obj-save, commit and rollback steps explicitly mentioned in the agent activity.

Could any one please clarify my query and confirm whether my understanding about queueing mentioned above in steps is correct?

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