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NaveenRajaC Member since 2014 28 posts
CSAA
Posted: May 26, 2020
Last activity: May 26, 2020

Queue page context in standard agents

Hi

I have a requirement as below. I have a kafka topic and whenever a message is received, it will update a work object and update the received message and commit it. As a fallback mechanism, in the event of the WO being locked, we are trying to queue this to a standard agent and retry later.

I am creating a QueuePage of class System-Queue-DefaultEntry and setting the kafka message in one of the properties in QueuePage. Also to open the WO, I have set QueuePage.pyinshandles(1) as the pzInskey of the WO and QueuePage.pyPageNames(1) as "pyWorkPage". Using Queue-For-Agent, i have used the QueuePage as step page and put it in the agent queue.

The problem is whenever the agent activity is running, it is running on pyWorkPage. I am not able to get the context of the QueuePage in the agent activity. I tried by specifying it in the pages and classes but no luck. Seems like it is running in a different thread.

I want to get the context of QueuePage as it will have the message and I cannot commit it to the pyWorkPage as it will not have lock. Please help me to resolve.

Any help is greatly appreciated.

Regards

Naveen

Pega Platform 7.4 System Administration Financial Services Senior System Architect
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