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Jeff Gray (JEFFGRAY)
Highmark Inc.

Highmark Inc.
JEFFGRAY Member since 2011 7 posts
Highmark Inc.
Posted: October 16, 2020
Last activity: October 16, 2020

Queue-For-Processing method within a loop not committing to queue.

In an activity, I am looping case references from an incoming email listener record and attempting to attach the email to the case and set an indicator on the case.  If one of the cases happens to be locked(verified by an Obj-Browse against System-Locks after the StepStatusFail), I use the Queue-For-Processing method to try the record again with our configured delay intervals.  The issue is that the queued item will not show on the dedicated queue without following the Queue-For-Processing with a commit in the loop(specifically I am using commitWithErrorHandling).  If not withing a loop, Queue-For-Processing seems to commit the record to the queue just fine.  Is this a Pega bug?  Is there a better workaround than what I have accomplished?

Thanks for any thoughts or input.


***Edited by Moderator Kayla to update Platform Capability tags****

Pega Platform 8.3.1 Case Management