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Kishore Karanam (KKaranam)
CGI
Principal IT Architect
CGI
NL
KKaranam Member since 2015 11 posts
CGI
Posted: August 9, 2018
Last activity: January 23, 2019
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Queuing a request for Advanced agent

Hello Everyone,

Can we queue (Customer queuing using Queue-For-Agent Method) a request for advanced agent? if yes, can we check those status in the broken-queue if that failed?

What is the purpose of enabling AQM for the advanced agents?

Regards,

Kishore Karanam.

***Edited by Moderator Marissa to update platform capability tags***

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