Question

8
Replies
2558
Views
Kishore Karanam (KKaranam)
CGI
Principal IT Architect
CGI
NL
KKaranam Member since 2015 12 posts
CGI
Posted: August 9, 2018
Last activity: January 23, 2019
Posted: 9 Aug 2018 8:07 EDT
Last activity: 23 Jan 2019 8:52 EST
Closed

Queuing a request for Advanced agent

Hello Everyone,

Can we queue (Customer queuing using Queue-For-Agent Method) a request for advanced agent? if yes, can we check those status in the broken-queue if that failed?

What is the purpose of enabling AQM for the advanced agents?

Regards,

Kishore Karanam.

***Edited by Moderator Marissa to update platform capability tags***

Pega Platform System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.