Thanks for your reply! but i am not able to access link! i understand the process of how Queue-For-Agent works and broken-queue, but my question is about Advanced agents, Can we also queue the request for the advanced agents like standard agents?
Posted: 3 years ago
Posted: 10 Aug 2018 5:54 EDT
Marc Lasserre (MarcLasserre_GCS)
Principal Software Solutions Engineer
Thank you for posting your query on PSC. This looks like an inactive post and hence, we suggest you create a new post for your query.
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