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LoraW825 Member since 2017 5 posts
Frontier Communications
Posted: September 20, 2017
Last activity: October 16, 2018
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Ranking articles in order of Significance for Searching in KMHelpPortal

How does Pega KM OOTB apply ranking to articles? If we create an article in the KMKnowledge Portal and want the article to show in the KMHelpPortal in order of significance, what, if anything do we need to do when creating the article? For instance, if we search on "router", there could be 12 articles returned, however, we want the most relevant article to return based on category/taxonomy.

***Edited by Moderator Marissa to update platform capability tags***

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