Question
Ranking articles in order of Significance for Searching in KMHelpPortal
How does Pega KM OOTB apply ranking to articles? If we create an article in the KMKnowledge Portal and want the article to show in the KMHelpPortal in order of significance, what, if anything do we need to do when creating the article? For instance, if we search on "router", there could be 12 articles returned, however, we want the most relevant article to return based on category/taxonomy.
***Edited by Moderator Marissa to update platform capability tags***
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Hi Lora,
I just spoke with our product owner for this product and he advised me that he spoke with you this morning and they are researching/investigating this. Please let us know what the resolution is!
Thanks!