Ranking articles in order of Significance for Searching in KMHelpPortal
How does Pega KM OOTB apply ranking to articles? If we create an article in the KMKnowledge Portal and want the article to show in the KMHelpPortal in order of significance, what, if anything do we need to do when creating the article? For instance, if we search on "router", there could be 12 articles returned, however, we want the most relevant article to return based on category/taxonomy.
***Edited by Moderator Marissa to update platform capability tags***
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Pegasystems Inc.
US
Hi Lora,
I just spoke with our product owner for this product and he advised me that he spoke with you this morning and they are researching/investigating this. Please let us know what the resolution is!
Thanks!
Frontier Communications
US
Hi Marissa,
Who are you referring to as the product Manager? I do not recall speaking to anyone regarding this question or having a resolution provided. Any assistance would be greatly appreciated.
Pegasystems Inc.
US
Hi Lora,
I spoke with Scott Kennedy. Did you not speak with him or a member of his team regarding this?
Marissa
Frontier Communications
US
Hi Marissa,
No, not regarding this issue around Ranking of articles in 7.22.
Updated: 2 Oct 2017 14:46 EDT
Pegasystems Inc.
US
Thanks Lora! My apologies on that part. But he did tell me that they're investigating this.
Frontier Communications
US
Marissa, I have still not heard back on how to apply ranking of articles.
Pegasystems Inc.
US
Hi Lora,
Scott says he'll be reaching out to you!
Pegasystems Inc.
IN
Pega KM relies on Pega platform to get ranking of articles for a given search text. Pega platform puts the ranking on a property called pzRanking which can be used to show most relevant article based on search results. Although Pega platform ranks the searched articles, PegaKM do not sort searched objects by their pzRanking values but by their "AggregateRating" values in descending order. In KMCombinedSearchRD, sorting can be performed on this ranking which has to be customized in the implementation layer