Bincy Joy (BincyJ48)
Atos India Pvt Ltd

Atos India Pvt Ltd
BincyJ48 Member since 2017 1 post
Atos India Pvt Ltd
Posted: March 12, 2020
Last activity: May 7, 2020
Posted: 12 Mar 2020 8:21 EDT
Last activity: 7 May 2020 5:02 EDT

Rating the case through email without using Listeners.

User get a email from Pega for an assignment assigned to him. 

The email should contain a 5 star rating and once the user clicks on the star, a window for comments should be displayed with a submit button.

On click of the submit button the rating and comments details has to be updated in Pega.

Note - the customer does not want to use the listener functionality so we cannot use the Approve by email option.

Is there any other possible way to do this?

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Platform 8.1.6 Enterprise Application Development Dev/Designer Studio User Experience Manufacturing Solutions Consultant
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