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BincyJ48 Member since 2017 1 post
Atos India Pvt Ltd
Posted: March 12, 2020
Last activity: May 7, 2020

Rating the case through email without using Listeners.

User get a email from Pega for an assignment assigned to him. 

The email should contain a 5 star rating and once the user clicks on the star, a window for comments should be displayed with a submit button.

On click of the submit button the rating and comments details has to be updated in Pega.

Note - the customer does not want to use the listener functionality so we cannot use the Approve by email option.

Is there any other possible way to do this?

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Platform 8.1.6 Low-Code App Development Dev/Designer Studio User Interface Manufacturing and High Technology Solutions Consultant
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