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Pravin_M Member since 2015 8 posts
Infosys
Posted: 4 years ago
Last activity: 4 years 5 months ago
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RDB call is failing

Hello

We are facing issue with the connect SQL/RDB List call. In our application cases are being created using JMS service/MQ Feed. We are making this RDB Call in routing

activity.  This RDB call is failing   certain scenarios Please find below are the some Working and non working scenarios.


1. Non Working Scenarios

     a. When the case is first time get routed to any workbasket (OR when case is updated by Integration user in real time scenario )

     Suspecting parameters are not getting set in store procedure,

2. Working Scenarios

     a. When case is move by agent or person to other workbasket.

     b. above mentioned non working scenario is also working fine if case is created from pega using JMS service rule to post the message in pega.

Thanks,

Pravin

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