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PreethiA6829 Member since 2016 7 posts
Accenture
Posted: 3 months ago
Last activity: 3 months 2 weeks ago

Read from Email Body and Map to Case. All emails are not in same format.

Hi Everyone,

 

There is a scenario like email listener monitor on particular email account on particular Folder. Service Email rule have to parse the email body and map the  Rating and feedback given by customer to case. Case ID is present in subject so no issue with it.

But how to extract data from email which are not in same Format or is their any way to make customer provide rating and feedback only in particular format.

Kindly help me with this.

 

Thanks & Regards,

Preethi A

 

***Edited by Moderator Marissa to change type from Pega Academy to Product; platform capability tags****

Pega Platform 8.3 Case Management
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