Read Email body contents and map to work object
Hello,
I successfully configured my case to be instantiated through email. I am stuck in reading the table contents from the email body and map the values to the work object. My Email body has a table that has values like FirstName, LastName, Email etc. I would like to map these to my work object. How do I process the pyBody contents and map to the case?
Thanks in advance.
Sravya
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Pegasystems Inc.
IN
Hi Sravya,
If all the emails have the same format, you can try to use parse delimited rules to achieve your functionality.
Please find the below link where information about parse delimited rules is present.
Hope this helps.
--Ravi
Cognizant
US
Ravi,
Could you be more specific on how to implement this? I tried adding a Parse delimited rule onto service Email message header section but that didn't work (Screenshots attached).
Cognizant
US
I was able to figure it out. I used parse delimited rule to read the email body. Thanks for your help Ravi!
Barclays
US
Hi Sravya,
Can you please let me the steps you followed to resolve the issue.
Thanks
Sanjeev
Cognizant
US
Sanjeev,
I assume you already know how to configure the Service Email. I did below things in order to process email body, read the values and map them to a work object.
1. Service Email-->Request-->Message Data: Create a Delimited parse rule.
Map to: Delimited ParseRule
Map to Key : Create a Parse delimited rule (Ex: EmailProcessing.HTML)
2. Parse Delimted Rule:
Field Format: Custom Definition
Delimiter: , (comma in my case)
Escape Character: \
Under Parsing Details, map the email contents to clipboard and specify work object properties to map to.
Barclays
US
Thanks for your response.
Can you please provide sample template that you have created for your requirements.
I hope all the data with parse delimated rule will be saved to value list frst then will need to WO properties.
Barclays
US
Hi Sravya,
Can you please let me the email body format that you have used to map the fields.I got stuck in creating email format.