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RaquelP6 Member since 2018 4 posts
Vodafone
Posted: 1 year ago
Last activity: 1 year 2 months ago
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Real time event campaign is not working correctly

Hi,

We have developed a Campaign with a Real time event which is working correctly; we can see three records in the Interaction history:

1) Real time event

2) Pending (Strategy)

3) Sent (Offer flow)

Nevertheless, we have deployed and executed this campaign in another environment and it does not work correctly.

When we check the Interaction history we only can see the Real time event record.

We have traced the agent ProcessEventRun and we can see that the Strategy is being executed.

Attachment xml file exported from the tracer.

If anyone knows what might be failing, we'd appreciate your response.

Thanks

***Edited by Moderator Marissa to update platform capability tags****

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