Question

3
Replies
241
Views
SarathPrashanth Member since 2016 49 posts
INFOSYS
Posted: 3 years ago
Last activity: 3 years 6 months ago
Closed

Reassign Activity gives duplicate cases

Hi All,

I have a case assigned to a user after the Goal i am reassigning the case to another user's(Workbasket) using Reassign Option, but there is a instance of the case in the old user as well as in the Workbasket.

Can anyone tell me the root cause for this.

Thanks,

Sarath

Case Management
Moderation Team has archived post
Share this page LinkedIn