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CAPGEMINI
Posted: April 21, 2017
Last activity: April 24, 2017
Closed
Reassign Activity gives duplicate cases
Hi All,
I have a case assigned to a user after the Goal i am reassigning the case to another user's(Workbasket) using Reassign Option, but there is a instance of the case in the old user as well as in the Workbasket.
Can anyone tell me the root cause for this.
Thanks,
Sarath
Posted: 3 years ago
Hi,
Thanks for the reply.
Yea. it is consistent. Its happening for every cases.
Posted: 3 years ago
When you trace the process, what activity is used for the reassign? In looking at that activity, can you check the step where the old assignment should be deleted and compare with what you see in Tracer. The DB Query event type may also be helpful in the trace.
Are you able to reproduce the issue consistently that you can trace the process?