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Sarath Prashanth (SarathPrashanth)
CAPGEMINI
Senior Application Consultant
CAPGEMINI
SE
SarathPrashanth Member since 2016 49 posts
CAPGEMINI
Posted: April 21, 2017
Last activity: April 24, 2017
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Reassign Activity gives duplicate cases

Hi All,

I have a case assigned to a user after the Goal i am reassigning the case to another user's(Workbasket) using Reassign Option, but there is a instance of the case in the old user as well as in the Workbasket.

Can anyone tell me the root cause for this.

Thanks,

Sarath

Case Management
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