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CAPGEMINI
Posted: April 21, 2017
Last activity: April 24, 2017
Closed
Reassign Activity gives duplicate cases
Hi All,
I have a case assigned to a user after the Goal i am reassigning the case to another user's(Workbasket) using Reassign Option, but there is a instance of the case in the old user as well as in the Workbasket.
Can anyone tell me the root cause for this.
Thanks,
Sarath
Are you able to reproduce the issue consistently that you can trace the process?