Posted: 7 Jul 2017 5:51 EDT Last activity: 16 Oct 2018 12:03 EDT
I have a requirement to reassign a case using a stand alone activity from one user to another. I tried opening the case using obj-open-by-handle and the calling the reassign activity(OOTB) but it didn't work. I am new to pega so can someone please help me with this requirement.It's urgent.
Thanks a lot in Advance for helping me out.
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There is no need of opening the work object, you can simply call pxTransferAssignment activity which can be used just by passing Assignment key as a parameter.
This Activity can be used standalone - such as from bulk processing - or from a flow with the given parameters. Use Reassign, if intending to transfer the current assignment in a post-processing activity.