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 mathanagururaj subiramaniam (mathanagururajs)
Virtusa
System Engineer
Virtusa
IN
mathanagururajs Member since 2013 8 posts
Virtusa
Posted: February 19, 2017
Last activity: February 20, 2017
Posted: 19 Feb 2017 14:05 EST
Last activity: 20 Feb 2017 8:34 EST
Closed

Reassign cases from Workbasket to Worklist

Hi All,

I would like to knwo how to reassign cases from WorkBasket to Worklist of an operator who worked most recently?

I tried to use Reassign activity but i am getting an error like newAssignPage must be locked to save the assignment. Kindly provide your suggestion

Data Integration Java and Activities Case Management
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Posted: 4 years ago
Posted: 20 Feb 2017 8:34 EST
Akshay Kumar Sinha (AkshaySinha)
PEGA
Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


Follow below Steps:


  1.        Open each Assignment through Obj-browse.

  2.        Then open each assignment (assign-worlist)  and then copy  that open page to newAssignment OOTB clipbord page,

  3.        Get the pzinskey of the workcase from the assignment page (corresponding WO pzinsky from assignment).

  4.        Open the Workcase from the key (get  from step 3) let the steppage is “tempworkcase”

  5.        Then call the “Reassign “ OOTB activity from “tempworkcase” steppage .

  6.        The obj-save of workcase ( call obj-save in tempworkcase” steppage).

7.     iterate setp 2-6 for each assignment in worklist.


Hope this helps.