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mathanagururajs Member since 2013 8 posts
Virtusa
Posted: 3 years ago
Last activity: 3 years 7 months ago
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Reassign cases from Workbasket to Worklist

Hi All,

I would like to knwo how to reassign cases from WorkBasket to Worklist of an operator who worked most recently?

I tried to use Reassign activity but i am getting an error like newAssignPage must be locked to save the assignment. Kindly provide your suggestion

Data Integration Java and Activities Case Management
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Moderation Team has archived post
Posted: 3 years ago

Hi,


Follow below Steps:


  1.        Open each Assignment through Obj-browse.

  2.        Then open each assignment (assign-worlist)  and then copy  that open page to newAssignment OOTB clipbord page,

  3.        Get the pzinskey of the workcase from the assignment page (corresponding WO pzinsky from assignment).

  4.        Open the Workcase from the key (get  from step 3) let the steppage is “tempworkcase”

  5.        Then call the “Reassign “ OOTB activity from “tempworkcase” steppage .

  6.        The obj-save of workcase ( call obj-save in tempworkcase” steppage).

7.     iterate setp 2-6 for each assignment in worklist.


Hope this helps.
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