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Cognizant Technology Solution
Posted: 2 years ago
Last activity: 2 years 6 months ago
Reassigning a remote case between operators from local system with FCM
Our requirement is to display the federated worklist and operators on local system which is working fine. But now customer wants to use the OOTB drag and drop function to reassign works between operators. This is working for local cases i.e. cases created in the running system but it is not working on remote cases.
Is there anyone faced this requirement?
Posted: 2 years ago
Posted: 2 years ago
Yes, then this widget is contradicting with FCM concept they have in place.
Posted: 2 years ago
The problem is not yet solved, raised SR.
Posted: 2 years ago
Hi Deep,
Please let us know the SR# here so that we can continue to track it through this thread. We will also update this post once a resolution has been agreed on.
Regards,
The Remote Work Instances are related to different application. Just for view purpose they are shown on the Master/Current Application. But we cannot drag drop the assignments to the operators which are belonging to master application.