Ravindranath Gande (RavindraGande)
Tata Consulting Services Ltd.

Tata Consulting Services Ltd.
RavindraGande Member since 2020 6 posts
Tata Consulting Services Ltd.
Posted: April 1, 2021
Last activity: April 1, 2021
Posted: 1 Apr 2021 4:23 EDT
Last activity: 1 Apr 2021 11:32 EDT

Reauthentication timeout

Hi All,


We are using  custom Authentication (Sysadmin-->Authentication service) activity to get the JWT token by calling connector rule and receives JWT token from external system, when ever token expiry we need to reauthenticate to get update JWT token from external system. If we update the time in the access group custom login screen is not population to enter the credentials and also we tried to set browser timeout option as well.This also not launching login screen to enter the crendentials to receive updated token. Is there any other way to receive updated JWT token?


we are using Pega 8.5.2 version

***Edited by Moderator Marissa to update Content Type from Discussion to Question; updated Platform Capability tags***
Pega Customer Service for Communications 8.5 Pega Platform 8.5.2 System Administration Communications and Media Senior System Architect