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Posted: November 5, 2020
Last activity: November 5, 2020
Recurring campaign did not run at its scheduled time
We had a recurring campaign and it did not ran for many days at its scheduled time. In upcoming run section it is showing the timings.
I do not think there could be some issue in the environment because other recurring campaign ran successfully.
How can I find the root cause behind it why it did not ran.
Can anyone please help me how to debug the scenario or an explanation for it.
***Edited by Moderator: Pooja to update platform capability tag***
Review the run details to see if there are any insight into if the run was failed or skipped. If there is nothing obvious there, I suggest your share your findings with Pega support so they can investigate more deeply.