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 Taniya Dutta (TaniyaD3)
Accenture

Accenture
IN
TaniyaD3 Member since 2014 13 posts
Accenture
Posted: November 5, 2020
Last activity: November 5, 2020
Posted: 5 Nov 2020 4:24 EST
Last activity: 5 Nov 2020 12:13 EST
Closed

Recurring campaign did not run at its scheduled time

We had a recurring campaign and it did not ran for many days at its scheduled time. In upcoming run section it is showing the timings.

I do not think there could be some issue in the environment because other recurring campaign ran successfully.

How can I find the root cause behind it why it did not ran.

Can anyone please help me how to debug the scenario or an explanation for it.

 

***Edited by Moderator: Pooja to update platform capability tag***
Pega Marketing 7.4 System Administration Data Integration
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Posted: 1 year ago
Posted: 5 Nov 2020 12:13 EST
Saleem Abdelsayed (Saleem_A)
PEGA
Sr. Director, Product Management
Pegasystems Inc.
US

Review the run details to see if there are any insight into if the run was failed or skipped.  If there is nothing obvious there, I suggest your share your findings with Pega support so they can investigate more deeply.

We'd prefer it if you saw us at our best.

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