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Dillo Daniel (DILLOPDANIEL)
Tech Mahindra
Mr.
Tech Mahindra
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DILLOPDANIEL Member since 2012 2 posts
Tech Mahindra
Posted: October 28, 2016
Last activity: November 10, 2016
Posted: 28 Oct 2016 16:42 EDT
Last activity: 10 Nov 2016 8:11 EST
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Reference the Calendar Instance in Work Basket

WO reaches an assignment  where SLA is defined and the WO is routed to the Work Basket .  I have defined the Calendar  to the Work basket . 

How can i get the SLA to be claculated based on the Calender mentioned in Work Basket taking the precedence over the calender mentioned in the Operator Instance?

Note: "Only calculate using business days"  checkbox is checked for the SLA

***Updated by Moderator: Marissa to update categories***

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