Question

1
Replies
173
Views
VenkataSumanthN Member since 2017 6 posts
Intel Corporation
Posted: 2 years ago
Last activity: 2 years 10 months ago
Closed
Solved

Refresh Work Party information on Following / Unfollowing a case

Hi,

Here is my Scenario:

UserA started a Case, it goes to a workbasket which is acted upon by operators of a WorkGroup.

Consider the case is still in workbasket. UserA and OperatorA are sharing pulse messages. In the meanwhile another operator (OperatorB) opens the case and clicks on "Follow".

Operator B will be not be receiving any Pulse Notifications because the Case (Work Party details) are not refreshed at UserA , Operator A.

The only solution is that User A, Operator A has to refresh the case to see the updated list of work parties.

Is there a Pega OOTB solution?

***Edited by Moderator Marissa to add SR Details***

Case Management SR Created
Moderation Team has archived post
Share this page LinkedIn