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Venkata Sumanth Nori (VenkataSumanthN)
Intel Corporation

Intel Corporation
US
VenkataSumanthN Member since 2017 6 posts
Intel Corporation
Posted: November 8, 2017
Last activity: November 24, 2017
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Refresh Work Party information on Following / Unfollowing a case

Hi,

Here is my Scenario:

UserA started a Case, it goes to a workbasket which is acted upon by operators of a WorkGroup.

Consider the case is still in workbasket. UserA and OperatorA are sharing pulse messages. In the meanwhile another operator (OperatorB) opens the case and clicks on "Follow".

Operator B will be not be receiving any Pulse Notifications because the Case (Work Party details) are not refreshed at UserA , Operator A.

The only solution is that User A, Operator A has to refresh the case to see the updated list of work parties.

Is there a Pega OOTB solution?

***Edited by Moderator Marissa to add SR Details***

Case Management SR Created
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