Question
Regarding Mobile Local storage (Under settings tab)- Offline scenarios
When can we use Clear Storage options in Mobile settings tab?
We are seeing some issues where some of the work items are not at all syncing to server. This may be due to connection issues or some assignment errors.
For these kind of sync failures can we use Clear Storage options? What exactly it does? Will it sync all the failure work items to server again?
Note: We are using ML8 (Pega 7.1.8) for Mobile Offline.
Scenario: Lets say user is syncing all the offline work items to server by coming to online mode. It has been connected to one of the application server and synced some of the screens as we are using screen flow (say 3 screens out of 7 screens). After 3 screens syncing all the app servers of the production application went down. So in this scenario User is going to miss remaining 4 screens properties? Will it be synced it again? Is there any way to sync them?
Please advice as our production application users are facing this issue. for some of the work items users are not able to sync to server at all.
***Updated by moderator: Lochan to add Categories; add SR details***
Basically we do a replay of all the action done in the offline mode whenever sync happens. This is called store and forward stage. Now to answer your question, if the sync is failing due to production issues or network issues, then those actions will be replayed again and work objects that are created offline will be reconciled as and when the production server comes back or when the device is again connected to the network.
Clear storage options will actually trigger full sync which will repackage all the rules and the data again from the application. This has to be done if there is any changes done on the application front with respect to the rules.