Question 3 Replies 50 Views × Close popover charan teja kotagiri (charantejak) People Tech Group People Tech Group IN View Profile Send Message charantejak Member since 2018 5 posts People Tech Group Posted: January 17, 2019 Last activity: January 17, 2019 Posted: 17 Jan 2019 1:45 EST Last activity: 17 Jan 2019 14:08 EST Closed Related to SLA If candidate is not submitting the task with in dead line. That candidate marked as FAIL & mail should be send few operators. ***Edited by Moderator Marissa to update platform capability tags**** Case Management Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years ago Posted: 17 Jan 2019 3:59 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to charantejak Hello, Can you use the Out-Of-The-Box SendEmailNotification maybe. Posted: 2 years ago Posted: 17 Jan 2019 7:24 EST × Close popover charan teja kotagiri (charantejak) People Tech Group People Tech Group IN View Profile Send Message charantejak People Tech Group replied to MarcLasserre_GCS mail should be send few operators Posted: 2 years ago Posted: 17 Jan 2019 7:24 EST × Close popover Siddhant Suryakant Jivane (SiddhantJivane) Areteans Senior Consultant Areteans IN View Profile Send Message SiddhantJivane Areteans replied to charantejak Hi Charan, You can specify the escalation in SLA when Deadline has met.In that escalation you can write your own logic how you want to mark that operator as FAIL and also send notification to the respected person.