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KiranB59 Member since 2013 1 post
Cognizant
Posted: 2 years ago
Last activity: 2 years 11 months ago
Closed

Release Lock which is held by another user .

Hi All,

We have upgraded our application from 6.1 to 7.2 . In 6.1 we are able to delete the lock instance of another user from pr_sys_locks table and access the case

But in later versions , even though lock is deleted it is still there in memory cache. Which restrict user to access the case which held by another user.

I have gone through the post "https://pdn.pega.com/support-articles/unable-unlock-work-object-multi-n…" ,but am not sure whether doing those changes will solve my problem.

Can any one let me know if there is way to achieve this requirement?

Case Management
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