Posted: 13 Jan 2020 11:46 EST Last activity: 14 Jan 2020 10:54 EST
Reload a Parent Thread Level Data Page from Child Thread
I have a query regarding the Refresh/Reload of Thread Level from another thread.
We have a requirement in CRM framework that on update of a service case we need to refresh a thread level read only data page which is available on Parent(Interaction) thread from the Child case, which we are unable to do, as the refresh is only happening on the current thread. (Here the Data page is used to call a connect-rest API)
Can anyone please guide how to achieve this ? Is there any function to get the Parent thread context and refresh the D page.
A good starting point would be to go through RedirectAndRun Activity. This has a code to remove unused threads (Java Step 2) which can be used in your case to get the Parent thread. Once you are in the Parent thread's context, you should be able to get rid of the Data Page.