Question

4
Replies
113
Views
 Elmer Lin (ElmerL19)
DELL

DELL
SG
ElmerL19 Member since 2020 9 posts
DELL
Posted: October 20, 2020
Last activity: June 14, 2021
Posted: 20 Oct 2020 4:01 EDT
Last activity: 14 Jun 2021 7:38 EDT
Solved

Remove Service Level Agent Work Object Assignment

Report

Hi Pega Community,

 

How do i remove the service level agent queue from activity?

Any examples i can follow? I am using Pega 8.3

Thanks!

 

Service Level Agent Queue List

***Edited by Moderator: Pooja Gadige to add platform capability tags***
Pega Platform 8.3 Case Management Low-Code App Development
Reply
Posted: 9 months ago
Posted: 20 Oct 2020 5:09 EDT
Elmer Lin (ElmerL19)
DELL

DELL
SG
Report

Hi Pavan,

 

Do I follow this?  

You can try the below steps to remove the SLA:

- Open work object on a separate page (and lock it)

- Remove the SLA Goal/Deadline/Late properties

- Save the work object

- Commit

 

Any examples that I can follow?

Reply

Accepted Solution

Posted: 9 months ago
Updated: 1 month ago
Posted: 20 Oct 2020 6:30 EDT
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (pavan3753)
JP Morgan Chase & Co.
Team Leader
JP Morgan Chase & Co.
IN
Report

This will just clear the properties from the Work Page.

I mean to follow the below article mentioned in the above article.

https://collaborate.pega.com/question/clearing-sla-table-entries-pega-731

You need to browse the instance from System-Queue-ServiceLevel and browse by using Assignment Handle (pxAssignmentHandle) and use Obj-Delete to delete the instance.

In this way item will be removed from the queue.

Reply