Question
Remove Service Level Agent Work Object Assignment
Hi Pega Community,
How do i remove the service level agent queue from activity?
Any examples i can follow? I am using Pega 8.3
Thanks!
Hi Pavan,
Do I follow this?
You can try the below steps to remove the SLA:
- Open work object on a separate page (and lock it)
- Remove the SLA Goal/Deadline/Late properties
- Save the work object
- Commit
Any examples that I can follow?
Accepted Solution
This will just clear the properties from the Work Page.
I mean to follow the below article mentioned in the above article.
https://collaborate.pega.com/question/clearing-sla-table-entries-pega-731
You need to browse the instance from System-Queue-ServiceLevel and browse by using Assignment Handle (pxAssignmentHandle) and use Obj-Delete to delete the instance.
In this way item will be removed from the queue.
Please find the below article which might be helpful.
https://collaborate.pega.com/question/remove-sla-permanently-assignment