Remove Service Level Agent Work Object Assignment
Hi Pega Community,
How do i remove the service level agent queue from activity?
Any examples i can follow? I am using Pega 8.3
Thanks!
Hi Pavan,
Do I follow this?
You can try the below steps to remove the SLA:
- Open work object on a separate page (and lock it)
- Remove the SLA Goal/Deadline/Late properties
- Save the work object
- Commit
Any examples that I can follow?
This will just clear the properties from the Work Page.
I mean to follow the below article mentioned in the above article.
https://collaborate.pega.com/question/clearing-sla-table-entries-pega-731
You need to browse the instance from System-Queue-ServiceLevel and browse by using Assignment Handle (pxAssignmentHandle) and use Obj-Delete to delete the instance.
In this way item will be removed from the queue.
Thank you very much Pavan for the help!
Please find the below article which might be helpful.
https://collaborate.pega.com/question/remove-sla-permanently-assignment